Before you sign the delivery receipt (or bill of lading), and before the driver departs:

• Verify the number of cartons.
• Open, unpack and thoroughly inspect your shipment for any damage.
• If damage or shortages are discovered, you must make a notation on all copies of the freight bill describing the damage or shortage in detail.
• It is your right to refuse any shipment that shows signs of damage or shortage at the time of delivery.
• Your signature on the delivery receipt is an acknowledgement that the shipment was received in good condition and without damage or shortage.
• If the driver demands to leave before all portions of your shipment have been inspected, note on the delivery receipt (near your signature) that the driver would not allow for inspection.
• If you have questions during delivery, please call Customer Service at (800) 933-6919..

If concealed damage is discovered:

• Save all shipping cartons and packing materials.
• Immediately request an inspection by the carrier and file a freight claim.

If packing materials are not saved, your opportunity to recover damages will be restricted. Failure to follow any of the above mentioned guidelines will also restrict your ability to return merchandise or file a claim for damages.

The freight carrier is responsible for loss or damage.